FAQ

Help Center

Frequently Asked Questions

1. What is JUBI?

JUBI offers plant-based products in convenient formats including shots, powders, capsules, tablets and stick packs.

2. What is kava?

Kava is a traditional botanical associated with relaxation. Individual experiences vary, so always follow the directions on the product label.

3. How does kratom differ from kava?

Kratom and kava are different botanicals with different traditional uses and product formats. Read each label carefully before use.

4. How should I use JUBI products?

Use only as directed on the product packaging. Do not exceed the labeled serving directions.

5. Are there precautions?

Individual reactions vary. Speak with a qualified healthcare professional before use if you have a health condition, take medication, are pregnant or nursing, or have concerns about suitability.

6. Can I combine JUBI products with medications or other substances?

Do not combine products with medications or other substances without first consulting a qualified healthcare professional.

7. Can JUBI ship everywhere?

No. We do not ship products into jurisdictions where the applicable product is restricted. Checkout restrictions apply.

8. How quickly are orders processed?

Orders are normally prepared promptly after verification. Delivery time depends on the selected shipping method and destination.

9. What if my order is damaged or incorrect?

Email [email protected] as soon as possible and include clear photos so we can review the issue.

10. How do I ask for a refund?

Email [email protected]. Approved refunds are returned to the original payment method.